Persepsi Masyarakat terhadap Pemberian Informasi Obat Swamedikasi Masa Pandemi Covid-19 di Kecamatan Tuah Madani Kota Pekanbaru, Indonesia

Abstract

Self-medication is an effort that is mostly made by the community in using drugs purchased without a doctor's prescription to overcome complaints. A study shows an increase in the number of self-medication seeking worldwide since the COVID-19 pandemic was announced and this would be indicative of increasing interest in self-medication worldwide. The provision of drug information has an important role in improving the quality of life of patients and providing quality services for patients. The purpose of this study was to determine the public's perception of the provision of information on self-medication during the COVID-19 pandemic in Tuah Madani District, Pekanbaru city. This research is a quantitative descriptive observational research on 100 community samples who meet the inclusion criteria by taking purposive sampling. The assessment of public perception includes 5 (five) service dimensions, namely reliability, responsiveness, empathy, assurance and tangibles. The results of the study showed that public perceptions were 75.20% reliability, 74.0% responsiveness, 83.33% empathy, 80.12% assurance, and tangible facilities 82 ,9% with the average result of all aspects obtained as much as 79.11% with good category. These results can be concluded that the people of the Tuah Madani District of Pekanbaru City have a good perception of the services they receive during the COVID-19 pandemic.