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Analisa Faktor Waktu Tunggu Pelayanan Resep di Rumah Sakit Pekanbaru Medical Center

Adrian Mulya, Ennimay Ennimay, Yesica Devis

11-22

20-01-2023

Abstract: 1536

Abstract

Abstract: The results of the Walk Through Audit (WTA) BPJS stated that the waiting time for talking out the drugs at the Pekanbaru Medical Center Hospital was one of the factors for the lateness of services to patients. After conducting a preliminary study, the data was found that the waiting time for taking out the drugs was over than minimum value of Standard Service. The purpose of this study was to analyze the factors that affected the waiting time for outpatient prescription drug services at Pekanbaru Medical Center Hospital. This study used a combination method (Mixed-Methods Sequential Explanatory Design), namely by combining quantitative and qualitative descriptive methods. From 70 samples obtained quantitative research data for type of patient, type of prescription, number of items in prescription, number of prescriptions in shifts and number of prescriptions based on drug availability which were not factors that affected the waiting time for outpatient drug prescription services, this was based on the test All Chi-Square values > 0.05, this meant that Ho was rejected or in other words it was not proved related to the waiting time of service. On the other hand the qualitative research with in-depth interviews and observations resulted in insufficient number of human resources, lack of human resource competence, unclear service process flow, inadequate facilities and infrastructure, especially the Sim-PEC network system and pharmacy installation room layout which haven’t fulfilled the standard caused the lateness of services or the length duration of waiting time for outpatient drug service became longer.
Evaluation of Electronic Prescription Waiting Time for Outpatients at Hospital X, Tangerang City

Febbyasi Megawaty Rangka, Zanatul Laila, Jessica Novia, Andriyani Andriyani

157-163

29-07-2024

Abstract: 541

Abstract

An electronic prescription is a request for medication from a doctor for a patient by utilising software technology to the pharmacy. Prescription services have Hospital Minimum Service Standards (MSS), namely waiting time for non-recipe drugs ≤ 30 minutes and concise drugs ≤ 60 minutes. SPM waiting time at Hospital X Tangerang City for non-recipe drugs ≤ 8 minutes and compounded drugs ≤ 30 minutes. The purpose of the study was to evaluate the waiting time for electronic prescription drugs and the factors that influence it. Prospective descriptive research method with sampling data using random sampling technique on electronic prescriptions of outpatients for the period April - May 2022. The total population of January 2022 prescriptions was 750 sheets and the sample calculation using the Slovin formula was 261 prescription sheets. The results of the study of waiting time for non-recipe drugs totalling 213 prescription sheets with a time ≤ 8 minutes were 87 prescription sheets (40.85%), while 48 prescription sheets with a time ≤ 30 minutes were 19 prescription sheets (39.58%). The factor that led to the non-achievement of the SPM for waiting time for drugs was the stage of taking non-recombinant drugs (average 3.11 minutes).
Implementation of Lean Hospital in Reducing Waiting Time for Outpatients' Medication at the Pharmacy Installation of Dr. Saiful Anwar Regional Hospital (RSSA) East Java

Indri Widyastuti, Reta Anggraeni Widya, Rif'atul Hamidah, Vina Risnawati

82-92

31-01-2025

Abstract: 496

Abstract

The minimum service standards (MSS) for drug service- waiting time (26,16%) has not been achieved and the low usage of free delivery services (RAOS SAE) led Pharmacy Department to improve the services with lean hospital management approach. This research aimed to shorten the drug service waiting time at JKN outpatient pharmacy unit with lean hospital management concept. This research was designed with Participation action research (PAR) approach. The data obtained through observations and interviews, analyzed by comparing the waiting time of prescription screening and drug service time with independent t-test comparison. There were 4 wastes resolved out of 8 wastes that successfully identified, They were; flow of personnel and prescriptions which did not match the process (motion and transportation), The time for prescriptions screening (waiting) is too long, and the officer could not do the job effectively because of the slowness of online system. (Non Uti talent). The result of implementation decreased the waiting time of prescription screening from 73 minutes to 61 minutes, and the mean of drug service waiting time decreased from 101 minutes to 63 minutes. Comparing the data before and after lean management application for prescription screening waiting time did not statistically different p>0,05 (p=0,057), this activity increased the usage of RAOS SAE, reducing the number of overtime officer at JKN outpatient pharmacy unit. The implementation of lean hospital management reduced drug service waiting time, even though unachieved the MSS yet. There were external factors that could not be controlled causing insignificant decreases. Several improvements need to be done to achieve the established standards.